This policy explains how payments, cancellations and refunds work for Rekvon AI ("Rekvon AI", "we", "us"). It should be read together with our Terms of Service.
1. Plans & payment
Rekvon AI offers prepaid membership plans (Starter, Creator and Studio), each running for a fixed 30-day term. Payments are collected securely through our payment partner Cashfree Payments (UPI, cards, net banking and wallets). On a successful payment your plan and its credits activate on your account immediately and automatically.
2. No auto-renewal — cancellation is automatic
We do not auto-debit or auto-renew. Every plan is a one-time prepaid purchase: when your 30-day term ends, access to generation simply pauses until you choose to renew. There is no recurring mandate to cancel and nothing further will ever be charged without you initiating a new payment. Your voices and previously rendered audio remain viewable and downloadable after a plan lapses.
3. Refunds
As set out in our Terms, membership fees and credits are prepaid and are not refundable once a plan has been activated, whether or not credits have been used. However, you are always entitled to a refund in these cases:
- Payment succeeded but your plan did not activate. If money left your account and your membership isn't active within a few minutes, contact us within 48 hours — we will either activate the plan or refund the full amount, your choice.
- Duplicate payment. If you were charged more than once for the same plan purchase, the extra charge is refunded in full.
- Failed or abandoned transactions. Amounts debited for a transaction that did not complete are reversed automatically by the payment network; if a reversal hasn't reached you within 7 business days, contact us and we'll chase it with Cashfree.
How refunds are paid: approved refunds are issued to the original payment method through Cashfree, typically within 5–7 business days of approval (bank processing times can add a few days for some banks).
4. How to request a refund
Email adityapratap2307@gmail.com from the email address on your Rekvon AI account with the payment reference (order ID or UPI/bank reference) and a short description. We respond to refund requests within 48 hours.
5. Service issues
If a render fails, its credits are never charged — failed generations don't consume your balance. If you believe credits were deducted incorrectly, contact us and we'll review the render ledger and restore any wrongly spent credits.
6. Changes to this policy
We may update this policy from time to time. The "last updated" date above reflects the current version. Material changes apply only to purchases made after the change.